Privacy Notice

This privacy notice tells you what to expect Scope Inspection to do with your personal information. It covers our contact details, what information we collect and why, the lawful bases and your data protection rights, where we obtain personal information, how long we keep it, and how to complain.

Contact Details

If you have any questions about this notice or wish to make a data protection rights request, you can reach us by email at jonny@getscope.ai.

What Information We Collect, Use, and Why

We collect and use personal information for a number of distinct purposes. The table below sets out each purpose and the categories of information involved.

Purpose

Purpose

Personal information collected or used

Provide and improve products and services for clients

Provide and improve products and services for clients

Names and contact details; occupation; date of birth; third party information (such as family members or other relevant parties); usage data (how you interact with our website, products and services); video recordings; audio recordings (e.g. calls); account access information; website user information

Operation of client or customer accounts

Operation of client or customer accounts

Names and contact details; technical data, including information about browser and operating systems

Information updates or marketing purposes

Information updates or marketing purposes

Names and contact details; addresses; website and app user journey information; IP addresses

Comply with legal requirements

Comply with legal requirements

Name; identification documents; client account information; any other personal information required to comply with legal obligations

Dealing with queries, complaints or claims

Dealing with queries, complaints or claims

Names and contact details; address; call recordings; photographs

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR, and you can find out more about them on the ICO’s website. Which lawful basis we rely on may affect your data protection rights, which are summarised below. You can find out more about these rights, and the exemptions that may apply, on the ICO’s website.

Your data protection rights

  1. Right of access — you can ask us for copies of your personal information, and for details such as where we obtained it and who we share it with. Some exemptions mean you may not receive all the information you ask for.

  2. Right to rectification — you can ask us to correct or delete personal information you think is inaccurate or incomplete.

  3. Right to erasure — you can ask us to delete your personal information.

  4. Right to restriction of processing — you can ask us to limit how we use your personal information.

  5. Right to object to processing — you can object to the processing of your personal data.

  6. Right to data portability — you can ask us to transfer the personal information you gave us to another organisation, or to you.

  7. Right to withdraw consent — where we rely on consent, you can withdraw it at any time.

If you make a request, we must respond without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details above.

Our lawful bases for collection and use

Purpose

Purpose

Lawful basis

Provide and improve products and services for clients

Provide and improve products and services for clients

Contract (to enter into or carry out a contract with you; all rights may apply except the right to object) and legitimate interests (to provide our services; all rights may apply except the right to portability).

Operation of client or customer accounts

Operation of client or customer accounts

Consent (which you may withdraw at any time; all rights may apply except the right to object) and contract (all rights may apply except the right to object).

Information updates or marketing purposes

Information updates or marketing purposes

Consent (which you may withdraw at any time; all rights may apply except the right to object) and contract (all rights may apply except the right to object).

Comply with legal requirements

Comply with legal requirements

Contract (all rights may apply except the right to object).

Dealing with queries, complaints or claims

Dealing with queries, complaints or claims

Contract (all rights may apply except the right to object).

Where We Get Personal Information From

  1. Directly from you

  2. Publicly available sources

  3. Previous employment

  4. Suppliers and service providers

How Long We Keep Information

We keep your personal information only for as long as necessary to fulfil the purposes set out in this notice, including to satisfy any legal, accounting or reporting requirements.

How to Complain

If you have any concerns about our use of your personal information, you can contact us using the details above. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters, at ico.org.uk.

*Last updated: 12 March 2025*